Eden

Learn how to set up an email integration that allows your team to submit tickets via email

Internal Ticketing Email Integration

Archiving a Ticket

Learn how to submit a ticket via the Microsoft Teams App

Submit a Ticket via Microsoft Teams

Learn the different ways you can submit a ticket via Slack

Submit a Ticket via Slack

Learn the basics of how Eden's Internal Ticketing solution works

Overview of Internal Ticketing

Learn about the different types of ticketing roles: Board Admin, Ticket Admin, and Limited Admin

Internal Ticketing Roles

Learn how to create customized priorities and labels for each board to help you organize and track tickets.

Customizing Priorities and Labels

Submitting a Ticket via the Eden Dashboard

Creating a Ticket Board

Learn what a collaborator is and how to add/remove one from a ticket

Collaborator Role

Learn what subtasks are in ticketing and how they work

Subtasks

Learn how to create assignee rules based on location, category, and ticket board

Creating Rules for Assignees

Learn what types of actions and information is displayed in the "Comment History" section of each ticket

Comment History

Learn which ticketing actions trigger notifications and what those notifications look like

Internal Ticketing Notifications

Set up a Ticket Catalog

Review the guide for getting Internal Ticketing set up, installed on Slack, and configuring your ticket boards

Setting up Internal Ticketing

Support

Internal Ticketing

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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