Submitting a ticket on the dashboard allows users to provide more information about the ticket. Users can add a description, a location, and attachments on the dashboard.
Instructions
Log in to your Eden account
Go to Tickets > My Tickets
Click “Submit Ticket” at the top
Select the board you want to submit the ticket to
Fill out the form
Category: Select a category from the dropdown
Title: The title field automatically populates once you select a category. Feel free to rename the title to anything you would like!
Description: (Optional)
Attachments: (Optional)
Questions: Answer the questions listed. Required questions have asterisks at the end.
Click “Submit”
Admins can add more information to a ticket once it’s submitted. They can add a due date, assignee, collaborators, priority, labels and more!