With Internal Ticketing, we make it easy to track, manage, and tackle internal IT and service desk requests from start to finish. Simple integrations with products like Slack and Microsoft Teams make it easy to help employees help themselves.
Internal Ticketing Features
Unlimited ticket boards, categories, and subcategories to organize office requests
Slack and Teams integration
Custom catalogs and routing rules per board
Automate checklists on new requests (subtasks)
Due dates and assignees on checklist items
Comments and activity logs per ticket
Repeating ticket scheduling
Analytics and metrics dashboard
My Tickets
This tab shows the following:
All tickets assigned to the user
All open tickets submitted by the user
Recently closed tickets submitted by the user
Ticket Board - Kanban View
Customize the kanban view to fit your needs! You can change the title of each section, add as many sections as you need, and filter your requests. Drag and drop each ticket to change the status.
Ticket Board - List View
The list view organizes tickets by section. Use the list view to quickly go through your tickets!
Ticket Board - Metrics
This dashboard shows metrics like the number of tickets created, number of tickets closed, average resolution time, breakdown by category, breakdown by assignee, and the number of tickets created over time. You can also export a CSV of all tickets for this board.
Ticket Details
In each ticket, admins can do the following:
Edit the title of the ticket
Add or change a due date
Add an assignee
Change the status of the ticket
Move the ticket to a different board
Add subtasks
Add a due date to a subtask
Add an assignee to a subtask
Check off subtasks
Edit the ticket category
Add or change the ticket priority
Change the requester
Edit answers to the questions
Change the location
Add a description
Add collaborators
Add an attachment
Leave a comment
Leave an internal note
Archive closed tickets