Each ticket can only have one assignee, but it can have many collaborators. Any user on the platform can be a collaborator. Adding someone as a collaborator gives the user access to the ticket. Ticket collaborators also receive notifications when the ticket status changes and when a comment is added.

To add a collaborator on a ticket, open the ticket and click on the “+” sign under the “Collaborators'' section. Multiselect any collaborators you want to add.

To remove a collaborator, click on the collaborator’s icon. The collaborator will no longer receive notifications for the ticket. If the collaborator is not an admin, they will no longer have access to the ticket.