Notifications for different actions on your tickets can be customized based on role and administrator access levels. To customize your notifications settings, go to Settings > Notifications to choose what types of messages you would like to receive. Admins will also be able to see activity updates in the ticket chat. The following are the types of notifications available:

Status Notifications

Unassigned ticket is created
- Who is notified: board admins
Assigned ticket is created
- Who is notified: ticket assignee, and all collaborators
Ticket is closed
- Who is notified: requester, ticket assignee, and all collaborators
Ticket is reopened
- Who is notified: requester, ticket assignee, and all collaborators

Assignee, Collaborator, and Requester Notifications

Ticket is unassigned
- Who is notified: former assignee
Ticket is reassigned
- Who is notified: former assignee, new assignee
Ticket collaborator is added
- Who is notified: new collaborator
Ticket requester is changed
- Who is notified: new requester

Subtask Notifications

Subtask is assigned
- Who is notified: subtask assignee
Subtask is unassigned
- Who is notified: former subtask assignee, new subtask assignee
Subtask is closed*
- Who is notified: subtask assignee
Subtask is reopened*
- Who is notified: subtask assignee
Subtask is deleted*
- Who is notified: subtask assignee

*Subtask notifications will only go out if there is an assignee on the subtask.

Comment Notifications

Someone leaves a public comment
- Who is notified: assignee; requester; collaborator
Someone leaves a private comment (internal note)
- Who is notified: any assignee or collaborator who has a limited admin, ticket admin, or board admin role.