To set up Microsoft Teams for your organization, follow this guide: link
Submit a Ticket via Microsoft Teams
To submit a ticket, go to the Eden app and type in your request
Note: There is no command required to initiate the ticket workflow
Select the board to which you wish to submit the ticket
Select the category or subcategory for the ticket. Use the “Back” button to navigate back to the previous step
If there is a form associated with the request, the form will pop up in Slack. Fill out the form and click “Submit”
Additional Notes & Comments
Eden connects Teams and Eden accounts by matching a user’s Eden email address to their Microsoft Teams email address - if these are different, users will be unable to interact with the bot
Your organization must first enable the integration from Eden by following these integration guidelines