Adding a Badge Printer

Learn how to install a badge printer to print badges for your visitors

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Written by Eden
Updated over a week ago

Adding a Badge Printer

Eden pairs with the Brother QL-820NWB Professional Label Printer and supports the following label types:

  • Brother DK-1234 Name Badge Labels

  • Brother DK-1202 Name Badge Labels

  • Brother DK-2251 Continuous-Length Black/Red/White Labels

Adding a badge printer to your check in workflow consists of four steps:

  1. Connect Printer to Network

  2. Connect iPad to Printer

  3. Enable Badge Printing from Eden Dashboard

→ Ready to Print!

Note: If you’re already set up and looking for troubleshooting help, please check our Badge Printing Troubleshooting Guide

Step 1 - Connect iPad to Eden

Please follow the instructions here

Step 2 - Connect Printer to Network

  1. Press the [Menu] button

  2. Use the ▲ and ▼ buttons to turn the WLAN on. Navigate to WLAN > WLAN (On/Off) > On. Press [OK].

  3. In the settings menu, go to WLAN > Infra Manual Setting. Press [OK].

  4. Use the ▲ and ▼ buttons to select your Wi-Fi network. Press [OK]. Your printer and iPad must be connected to the same network.

  5. Enter your password. Press [Menu] to switch between uppercase, lowercase, numbers, and symbols and use the ▲ and ▼ buttons to select the correct characters.

  6. Press the ↩ button to return to the main screen. You should see the Wi-Fi icon in the top right. If you do not see the Wi-Fi icon, repeat steps 1-5.

  7. Next, set up your printer on your Kiosk iPad or from the Eden Workplace dashboard

Note: The printer only works on 2.4GHz or lower networks. Your check-in iPad associated with your badge printer must be on the same network as the printer, however it can be either 2.4GHz or 5.0GHz. During printer configuration, the device will only find networks it can use.

Step 3 - Connect iPad to Printer

From iPad (Recommended)

[Option 1] Connecting via WiFi (Recommended)

  1. Long press [⚙] icon in bottom right corner

  2. Enter Access Code

    1. Find and configure in Settings > Devices > Edit Device on Eden Dashboard

  3. Search for Nearby Printers on the network

  4. Connect to the printer of choice

    1. Name your printer

    2. Select paper type

  5. Confirm connection by printing a Test Badge

[Option 2] Connecting via Static IP Address

If no printers are found via Search Nearby Printers, you have the option to connect to a printer via Static IP Address.

  1. Enter your Static IP address at the bottom of the “Troubleshooting Guide” screen (triggered after being unable to find printer on search)

  2. Select “Connect”

    1. Name your printer

    2. Select paper type

  3. Confirm connection by printing a Test Badge

Step 4 - Enable Badge Printing

  1. On your Eden dashboard, go to Settings > Visitor Management & Team Safety > Configurations

  2. Select a configuration

  3. Select a visitor type

    1. If you have more than one configuration and visitor type, please configure badge printing for each configuration and visitor tye

  4. Go to “Badge Printing” and enable the toggle of “Print visitor badges when checking in”

  5. Configure your badge

    1. Branding - display company logo, text or none

    2. Show photo - applicable if the photo feature is turned on

    3. Show sign in time and date

    4. Show host name

    5. Show “No NDA signed” Stamp

  6. Click “Save Changes”

Ready to Print!

You can initiate a test print one of two ways:

From the iPad Settings Screen:

  1. Long press [⚙] icon in bottom right corner

  2. Select three dots next to printer

  3. Select “Print Test Badge” from menu

→ This verifies connection between your Badge Printer and iPad, and that printer is in working order

From the Visitor Check In Workflow:

  1. Ensure that your tablet is set up for guest check-in on the Eden dashboard

  2. On the iPad, click “Tap to Check-in”

  3. Fill out your information. For “Visit Purpose” select a visitor type that has badge printing enabled

  4. Your badge will automatically print

→ This verifies connection between your Badge Printer and iPad, that printer is in working order, and that check in workflow is correctly configured to print badges

Tips & Troubleshooting

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