Adding a Badge Printer
Eden pairs with the Brother QL-820NWB Professional Label Printer and supports the following label types:
Brother DK-1234 Name Badge Labels
Brother DK-1202 Name Badge Labels
Brother DK-2251 Continuous-Length Black/Red/White Labels
Adding a badge printer to your check in workflow consists of four steps:
Connect Printer to Network
Connect iPad to Printer
Enable Badge Printing from Eden Dashboard
→ Ready to Print!
Note: If you’re already set up and looking for troubleshooting help, please check our Badge Printing Troubleshooting Guide
Step 1 - Connect iPad to Eden
Please follow the instructions here
Step 2 - Connect Printer to Network
Press the [Menu] button
Use the ▲ and ▼ buttons to turn the WLAN on. Navigate to WLAN > WLAN (On/Off) > On. Press [OK].
In the settings menu, go to WLAN > Infra Manual Setting. Press [OK].
Use the ▲ and ▼ buttons to select your Wi-Fi network. Press [OK]. Your printer and iPad must be connected to the same network.
Enter your password. Press [Menu] to switch between uppercase, lowercase, numbers, and symbols and use the ▲ and ▼ buttons to select the correct characters.
Press the ↩ button to return to the main screen. You should see the Wi-Fi icon in the top right. If you do not see the Wi-Fi icon, repeat steps 1-5.
Next, set up your printer on your Kiosk iPad or from the Eden Workplace dashboard
Note: The printer only works on 2.4GHz or lower networks. Your check-in iPad associated with your badge printer must be on the same network as the printer, however it can be either 2.4GHz or 5.0GHz. During printer configuration, the device will only find networks it can use.
Step 3 - Connect iPad to Printer
From iPad (Recommended)
[Option 1] Connecting via WiFi (Recommended)
Long press [⚙] icon in bottom right corner
Enter Access Code
Find and configure in Settings > Devices > Edit Device on Eden Dashboard
Search for Nearby Printers on the network
Connect to the printer of choice
Name your printer
Select paper type
Confirm connection by printing a Test Badge
[Option 2] Connecting via Static IP Address
If no printers are found via Search Nearby Printers, you have the option to connect to a printer via Static IP Address.
Enter your Static IP address at the bottom of the “Troubleshooting Guide” screen (triggered after being unable to find printer on search)
Select “Connect”
Name your printer
Select paper type
Confirm connection by printing a Test Badge
Step 4 - Enable Badge Printing
On your Eden dashboard, go to Settings > Visitor Management & Team Safety > Configurations
Select a configuration
Select a visitor type
If you have more than one configuration and visitor type, please configure badge printing for each configuration and visitor tye
Go to “Badge Printing” and enable the toggle of “Print visitor badges when checking in”
Configure your badge
Branding - display company logo, text or none
Show photo - applicable if the photo feature is turned on
Show sign in time and date
Show host name
Show “No NDA signed” Stamp
Click “Save Changes”
Ready to Print!
You can initiate a test print one of two ways:
From the iPad Settings Screen:
Long press [⚙] icon in bottom right corner
Select three dots next to printer
Select “Print Test Badge” from menu
→ This verifies connection between your Badge Printer and iPad, and that printer is in working order
From the Visitor Check In Workflow:
Ensure that your tablet is set up for guest check-in on the Eden dashboard
On the iPad, click “Tap to Check-in”
Fill out your information. For “Visit Purpose” select a visitor type that has badge printing enabled
Your badge will automatically print
→ This verifies connection between your Badge Printer and iPad, that printer is in working order, and that check in workflow is correctly configured to print badges
Tips & Troubleshooting
If you'd like to setup multiple badge printers for a location, reach out to [email protected]