User roles apply across the product and can be configured by going to Settings > Manage Users. Administrators are able to assign or change roles using the “Roles” section on a user profile. Looking for Modern Ticketing roles? Go here.
User Roles
Administrator: access to all settings and features except Team Safety documentation which requires the “Team Safety Document Admin” privilege. Administrators are the only users who can manage user profiles.
Announcements Admin: access to send Announcements to all Eden users and visitors and can view data associated with sent Announcements
Billing Admin: view & manage payment methods and invoices
Deliveries Admin: access to scan a delivery on the mobile app and to view delivery logs for all users
Desk Booking Admin: access to manage all Desk Booking features and settings
Desk Booking Admin – Reservations Only: can see the All Reservations tab and reserve a desk on another user's behalf while overriding any desk booking restrictions or parameters. This user does not have access to any Desk Booking settings.
Desk Booking Admin – Reservations Only (Limited): can see the All Reservations tab and reserve a desk on another user's behalf, but CANNOT override desk booking restrictions or parameters. This user does not have access to any Desk Booking settings.
Room Scheduling Admin: access to all Room Scheduling features and settings
Visitor Management & Team Safety Admin: access to all Visitor Management & Team Safety features and settings. This admin can review and approve visitor health documents, but does not have access to employee health documents.
Team Safety Document Admin: access to view, verify, and export Team Safety documents, such as vaccine cards, negative COVID tests, and/or other uploaded files.
Reporting and Analytics Admin: access to view and export all reservation reports and analytics.
Please see the matrix below for more granular roles information separate from product-specific settings:
