Eden for Microsoft Teams allows you to receive key notifications and use commands to complete actions in Eden. For instructions on how to set up Microsoft Teams for your organization, please visit the Integration guide here.
Microsoft Teams Command and Notification Overview
The following are commands you can send directly to the Eden App or by typing @eden in any chat window. You do not need to precede the command with “@eden” when sending directly to the Eden App.
Create a New Ticket
<title of your request>
Invite a Guest
Create a Desk or Drop-In Reservation
Desk Booking and/or Team Safety
List of Available Commands
Eden also sends the following notifications to users directly in the Eden App. Your notification preferences can be managed in the Eden dashboard under Settings > Notifications.
Reminders for upcoming room, desk, or Team Safety reservations
Host notifications when a guest arrives
Delivery is available for pick up
Reminders to pick up deliveries
Reserve a Spot
Type “reserve” into the Eden app
If you have multiple offices, select a location
Select the date of your reservation
Select a desk or skip. If you are assigned to a desk, only one desk will appear on the dropdown.
Skip provides the option to create a Drop In reservation, if allowed by your org
You will receive a confirmation notification. If you have reserved a desk, click “View Floor Plan” to view the floor plan and your selected desk on the dashboard.
Depending on your organization’s settings, you may receive additional notifications, including:
Reminder to complete your wellness survey.
Reminder to check in
Reminder to check out
Invite a Visitor
Type “invite” into the Eden app.
Select the day for your visitor invite
Fill out the form on Teams and click “Invite”
You will receive a confirmation notification.
If you choose to send an email to your visitor, they will be notified to check in and complete the steps based on your visitor check in flow
Submitting a Ticket
To submit a ticket, go to the Eden app and type in your request
Note: There is no command to initiate the ticket workflow
Select the board to which you wish to submit the ticket
Select the category or subcategory for the ticket. Use the “Back” button to navigate back to the previous step
If there is a form associated with the request, the form will pop up in Slack. Fill out the form and click “Submit”
Additional Notes & Comments
Eden connects Teams and Eden accounts by matching a user’s Eden email address to their Microsoft Teams email address - if these are different, users will be unable to interact with the bot
Your organization must first enable the integration from Eden by following these integration guidelines
Click here to learn more about the Eden Microsoft Teams app, including features, permissions, and security requirements.