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Internal Ticketing

Internal Ticketing

16 articles
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Written by Eden

Overview of Internal Ticketing

Learn the basics of how Eden's Internal Ticketing solution works
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Written by Eden. Updated over a week ago

Submit a Ticket via Microsoft Teams

Learn how to submit a ticket via the Microsoft Teams App
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Written by Eden. Updated over a week ago

Archiving a Ticket

Learn how to archive a ticket
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Written by Eden. Updated over a week ago

Setting up Internal Ticketing

Review the guide for getting Internal Ticketing set up, installed on Slack, and configuring your ticket boards
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Written by Eden. Updated over a week ago

Creating a Ticket Board

Learn how to create a new ticket board
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Written by Eden. Updated over a week ago

Set up a Ticket Catalog

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Written by Eden. Updated over a week ago

Internal Ticketing Roles

Learn about the different types of ticketing roles: Board Admin, Ticket Admin, and Limited Admin
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Written by Eden. Updated over a week ago

Customizing Priorities and Labels

Learn how to create customized priorities and labels for each board to help you organize and track tickets.
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Written by Eden. Updated over a week ago

Submitting a Ticket via the Eden Dashboard

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Written by Eden. Updated over a week ago

Collaborator Role

Learn what a collaborator is and how to add/remove one from a ticket
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Written by Eden. Updated over a week ago

Subtasks

Learn what subtasks are in ticketing and how they work
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Written by Eden. Updated over a week ago

Submit a Ticket via Slack

Learn the different ways you can submit a ticket via Slack
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Written by Eden. Updated over a week ago

Creating Rules for Assignees

Learn how to create assignee rules based on location, category, and ticket board
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Written by Eden. Updated over a week ago

Comment History

Learn what types of actions and informatiom is displayed in the "Comment History" section of each ticket
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Written by Eden. Updated over a week ago

Internal Ticketing Notifications

Learn which ticketing actions trigger notifications and what those notifications look like
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Written by Eden. Updated over a week ago

Internal Ticketing Email Integration

Learn how to set up an email integration that allows your team to submit tickets via email
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Written by Eden. Updated over a week ago