Internal Ticketing
16 articles
Written by Eden

Overview of Internal Ticketing
Learn the basics of how Eden's Internal Ticketing solution works
Written by Eden. Updated over a week ago
Submit a Ticket via Microsoft Teams
Learn how to submit a ticket via the Microsoft Teams App
Written by Eden. Updated over a week ago
Archiving a Ticket
Learn how to archive a ticket
Written by Eden. Updated over a week ago
Setting up Internal Ticketing
Review the guide for getting Internal Ticketing set up, installed on Slack, and configuring your ticket boards
Written by Eden. Updated over a week ago
Creating a Ticket Board
Learn how to create a new ticket board
Written by Eden. Updated over a week ago
Set up a Ticket Catalog

Written by Eden. Updated over a week ago
Internal Ticketing Roles
Learn about the different types of ticketing roles: Board Admin, Ticket Admin, and Limited Admin
Written by Eden. Updated over a week ago
Customizing Priorities and Labels
Learn how to create customized priorities and labels for each board to help you organize and track tickets.
Written by Eden. Updated over a week ago
Submitting a Ticket via the Eden Dashboard

Written by Eden. Updated over a week ago
Collaborator Role
Learn what a collaborator is and how to add/remove one from a ticket
Written by Eden. Updated over a week ago
Subtasks
Learn what subtasks are in ticketing and how they work
Written by Eden. Updated over a week ago
Submit a Ticket via Slack
Learn the different ways you can submit a ticket via Slack
Written by Eden. Updated over a week ago
Creating Rules for Assignees
Learn how to create assignee rules based on location, category, and ticket board
Written by Eden. Updated over a week ago
Comment History
Learn what types of actions and informatiom is displayed in the "Comment History" section of each ticket
Written by Eden. Updated over a week ago
Internal Ticketing Notifications
Learn which ticketing actions trigger notifications and what those notifications look like
Written by Eden. Updated over a week ago
Internal Ticketing Email Integration
Learn how to set up an email integration that allows your team to submit tickets via email
Written by Eden. Updated over a week ago