Eden

Learn the basics of how Eden's Internal Ticketing solution works

Overview of Internal Ticketing

Learn how to submit a ticket via the Microsoft Teams App

Review the guide for getting Internal Ticketing set up, installed on Slack, and configuring your ticket boards

Learn about the different types of ticketing roles: Board Admin, Ticket Admin, and Limited Admin

Learn how to create customized priorities and labels for each board to help you organize and track tickets.

Learn what a collaborator is and how to add/remove one from a ticket

Learn what subtasks are in ticketing and how they work

Learn the different ways you can submit a ticket via Slack

Learn how to create assignee rules based on location, category, and ticket board

Learn what types of actions and informatiom is displayed in the "Comment History" section of each ticket

Learn which ticketing actions trigger notifications and what those notifications look like

Learn how to set up an email integration that allows your team to submit tickets via email

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