Eden x Avigilon Overview
The Eden + Avigilon integration streamlines the process of distributing access to visitors, including in-depth customizations such as issuing access prior to the visitor’s scheduled arrival time.
Eden will create temporary Avigilon access tokens, which will automatically and temporarily grant access to specific parts of your building. You are also able to customize access settings including automated expiration times and configurable advanced access.
Access tokens, known as Cloud Credentials in Avigilon, are shared with your guests via email. Guests do not require the Avigilon app to use these access tokens. The Eden or Avigilon administrators can always manually change the badge status if necessary.
Before You Begin:
You must be both:
An Eden administrator
An Openpath Administrator
Setting up the Integration
Log into your Avigilon administrator account and navigate to Users > User Management > Create User
Email: you can use your email with a "+eden" or "+" anything of your choice in order to create another Avigilon user with your email address (for example: [email protected])
First Name & Last Name: Eden Workplace, Workplace Bot
Enable portal access
Choose a role that has WRITE permission for View and edit users such as Super Admin and save
Ensure this user also has cloud_key_credentials. The name field can be called anything you’d like, such as “Eden Bot Cloud Key”
Go to the Access tab and enable access to all required Zones and Entries
Note: You will need the new username and password in the following few steps.
Next, navigate to your Eden dashboard and go to Settings > Integrations > Click on Authorize Avigilon
Enter in the email and password for the Eden bot that was created in Avigilon and click Authorize
Select the "Manage Avigilon" button (on the Settings > Integrations page on Eden), which will show the sidesheet:
Match your addresses/locations in Eden to their sites in Avigilon.
Press the "Link" button for each separate address
Add your Avigilon User ID. The ID can be found in the url when managing a user in the Avigilon dashboard.
Once your locations are Linked and the User ID is entered you are ready to enable Avigilon for your visitors. Navigate to Settings > Locations > Select your Location > Access Control
Enable the Avigilon Visitor Access Control
Determine your preferred customizations, including how far in advance the guest should receive credentials, how long the credentials are valid for, and to which doors the guest will have access
Be sure to hit save after modifying each section
Congrats! You are now ready to start inviting guests to your office!
Additional Notes & Comments
If you would like to remove guest access before the automated time you must do so through your Avigilon dashboard
If a meeting is cancelled or modified AFTER advanced access is granted to the guest, the guest’s credentials will remain active. An Avigilon admin must remove the guest’s access through the Avigilon dashboard.
If a meeting is cancelled BEFORE advanced access is granted an email will not be triggered to the visitor