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Setting up Openpath for Team Safety
Setting up Openpath for Team Safety

Learn how the Openpath integrations works with Eden's Team Safety solution and how to set it up

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Written by Support
Updated over a week ago

How does Openpath work on Eden Team Safety?

  • If your team requires a wellness survey, the Openpath x Eden setup will require that an employee pass their wellness survey before accessing the site

  • For teams without a wellness survey requirement, users will simply need to make a reservation for their badge to work for a particular day

  • When employees swipe/tap their badge at the space it will automatically check them into the Eden Team Safety system with a timestamp

  • Administrators are able to mark users as "exceptions" such that their badge always works, regardless of reservation status

  • Eden or Openpath Administrators can always manually change the badge status if necessary

How to set up the integration

*Please note, you must have an Openpath Administrator complete these steps

  • Log into your Openpath administrator account and navigate to Users > User Management > Create User

    • Email: you can use your email with a "+eden" or "+" anything of your choice in order to create another Openpath user with your email address (for example: [email protected])

    • First Name & Last Name: Eden, Workplace Bot

    • Enable portal access

    • Choose a role that has WRITE permission for View and edit users such as Super Admin

    • Click Save

    • Go to the Access tab and enable access to all required Zones and Entries

    • You will need this username and password in the next few steps

  • Next, navigate to your Eden dashboard and go to Settings > Integrations > Click on Authorize Openpath

  • Enter in the email and password for the Eden bot that was created in Openpath and click Authorize

  • Now press the "Manage Openpath" button (on the Settings > Integrations page on Eden) which will show the linking screen:

  • Now match your addresses/locations in Eden to their sites in Openpath.

  • Press the "Link" button for each separate address

  • Once Linked, the system is ready to go!

  • As an important final step, suspend all user credentials in Openpath such that the default badge state is Suspended

    • Our system will toggle Access Control Badge Status from Suspended to Active state when the user has an approved reservation

    • Note: This should be completed on the user level and will apply to all forms of access (cards, mobile app etc).

      If you would like to resync all users manually go to Settings > Manage Openpath > click “Resync Users"

Additional Steps/Features

  • Administrators can manage individual badges on the Eden system directly by going to Settings > Manage Users > Choose User > Access Control. The badge status can be manually enabled or disabled through the toggle.

Updates made on the Eden software will be pushed to Openpath within 60 seconds.

If employees forget to complete the wellness survey, they can do so at the office entrance and they will gain access immediately. The access will be suspended upon checkout or automatically deactivated at 11:59 pm local time each day.

Troubleshooting Notes

  • The initial syncing of the users between Eden and Openpath may take 5+ minutes depending on the number of users

  • Employees are required to have email addresses in Openpath that match Eden emails for the integration to work

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