Administrators can customize the follow-up survey to the guests after the visits. Responses can be found under “Reservation History” or in the csv export.
Please note that the follow up surveys can be set up as a default or customized per location and per visitor type.
Go to Settings > Visitors & Team Safety > Configurations > Select the Configuration type you want to update > Change Visitor Type > Follow-up Survey
Turn on the toggle for “Email visitors a follow up survey”
Fill out for form
Delivery Schedule: when to send the survey
Limit Survey Emails: how frequent to send the survey for repeat visitors
Reply Email: email where the response will be sent to
Email: customize the email visitors receive after their visit. Click “Save Email”
Survey: customize the follow-up questions of the survey. Click “Save Survey”