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Understanding Engagement Survey Results
Understanding Engagement Survey Results
Learn more about engagement survey analytics and how to make sense of your results
Eden avatar
Written by Eden
Updated over a week ago

The following article discusses how to understand your survey results and what reports are available. Survey results become available when your survey is closed and can be accessed by clicking on “View Report” on the Engagement Survey tab under the “Completed Surveys” section:

Survey results are initially available to Engagement Survey Administrators. When ready, an Admin can share those results with Managers by clicking on the "Release Results" button within the reporting view. This will give Managers access to survey results for their direct reports:

Agreement Scale Response Definitions

There are 3 possible agreement scale outcomes in your engagement survey results:

  • Positive: a response of ‘agree’ (4) or ‘strongly agree’ (5)

  • Neutral: a response of ‘neutral’ (3)

  • Negative: a response of ‘strongly disagree’ (1) or ‘disagree’ (2)

These responses are used to calculate the reporting metrics for your overall survey as well as by attributes like Department, Manager, and/or Tenure.

Types of Reporting Metrics

Upon completion of your survey, admins will have access to the following metrics:

  • Overall Survey Score

  • Participation Rate

  • Theme Scores

  • Question Scores

  • Department Comparison

  • Free Text Responses

  • Comment Responses

Overall Survey Score

Your Overall Survey Score is the percentage of positive responses (‘agree’ or ‘strongly agree’) out of the total number of responses. The following example shows the Overall Survey Score for a survey with 100 participants:


Total Responses

Strongly Agree (5)


Agree (4)


Neutral (3)


Disagree (2)


Strongly Disagree (1)


Total Responses


Total Positive Responses


Overall Score

80% (80/100)

Participation Rate

The Participation Rate is the percentage of survey participants who submit a survey response. A participant is counted even if they do not answer every question in the survey, however a participant is not counted if they start the survey but do not submit their final responses. Different teams will have varying goals for what a good participation rate is for their organization, but typically a rate of greater than 75% is considered a strong participation rate.

Theme Scores

A Theme Score is the weighted average of positive responses for a set of questions within a given theme. This score is calculated by taking the average of all responses to the questions within that theme then assigning a positive, neutral, or negative score. Average scores are allocated as follows:

  • Positive: average is great than 3.5

  • Neutral: average is between greater than or equal to 3.0 and less than 3.5

  • Negative: average is less than 3.0

Question Scores

A Question Score is the average of positive responses for a given question. The question score is calculated as the sum of positive responses (Agree or Strongly Agree) divided by the total number of responses.

Department Comparison

The Department Comparison allows teams to see the overall score by theme and/or question, and compare those results across departments. Within the comparison view, teams can toggle to see raw scores by department:

Or, separately, the comparison report can show the difference between the overall score and the department score as a heat map:

Free Text Responses

The Free Text tab provides insights into qualitative responses to your survey. Free Text responses are grouped by question and can provide valuable insight into specific issues or feedback related to your survey:

Comment Responses

Comment Responses are responses associated with Agreement Scale questions. These are optional within the survey and may help provide additional insight into responses to your scale questions. For any comment, the score and associated theme for that question is included in the results, however attribute data such as Department or Manager is excluded in order to protect the respondent’s identity.

Other Relevant Resources

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