Administrators can add, edit, and manage users in the Eden dashboard. To manage your users, go to Settings > Manage Users in your Eden dashboard. Eden can automate this process with our Directory Syncing and Single Sign-On (SSO) integrations. Contact your Customer Success Manager to learn more!
Add Individual User(s)
Click “Add User” and complete the form. Please note:
Users must be assigned to at least one address
If you are using User Groups, you must create those groups before assigning them them to users
Once the user profile is created, you can assign any Administrator Roles
Add Multiple New Users
On the manage users page, select the menu on the right side and select “Upload Multiple New Users”
Download the CSV template
Upload the completed CSV template
Confirm that the file doesn’t include any errant spaces or dashes, blank rows or columns
Do not add new columns
Select location. Please repeat steps 1-3 if you have multiple locations. For employees who belong to multiple locations, manual edit is needed as their profiles will not be updated after multiple uploads or you can automate this with our directory syncing integrations
Check/Uncheck “Send a welcome email to join Eden.” Checking this box will automatically send a login link to your user(s)
On the manage users page, select the menu on the right side to export users. Your export will download as a CSV file and any filters applied to the page will be reflected in the export.
Update Multiple Existing User Profiles
Go to Settings > Manage Users
Select the menu on the right side to update multiple users
Download the upload template
Make any changes to your user profile(s) directly in the template and save your file. Eden is able to update the following fields: Name, Phone Number, Job Title, Wellness Survey Status, Reservation Eligibility Status
Add the upload template to the import –– this must be a CSV file
Troubleshooting updating multiple, existing profiles:
Eden matches users in your CSV upload with user email addresses. If an email address does not exist or match, Eden will skip that row and no update will be made. If you’d like to upload multiple, new users, please follow the “Add Multiple Users” steps above.
If your account has a directory sync enabled, only the wellness survey status and reservation eligibility status can be updated using the CSV upload.
On the manage users page, search for the user you would like to deactivate
Click on the user
Click the three dots on the top right of the side sheet
On the manage users page, search for the user you would like to edit
Click on the user to edit details, locations, roles, team safety, ticketing and access control