Assignee conditions are prioritized from item level to board level. For example, if Molly is assigned to an item called "Onboarding" and Ginny is assigned to the category for "People Ops" in which the "Onboarding" item is located, the system will assign new "Onboarding" tickets to Molly.
Go to Settings > Tickets
Click on a board
Go to the “Request Catalog” tab
Click on the person icon next to the item, subcategory, category, or board to add a routing rule
Fill out the form
To assign one assignee for all locations, simply select the assignee and any collaborators you would like to add
To assign tickets based on location, click “Add Condition” and select one or more locations. Select the assignee and any collaborators. Add another assignee for all other locations.
6. Click “Update” to save