Included with our Desk Booking product, the Desk Analytics feature enables administrators to better understand their office space and employee habits.

Admins are able to select or define a custom time period and view desk booking data by location, floor, neighborhood or user group. Exportable data enables administrators to run custom analyses to derive additional insights!

Available under Reservations > Desk Analytics (for Administrators)

Understanding the Metrics Dashboard

Top Level Metrics

For a defined time period & location:

  • Utilization: # of reservations booked / # of available desks

  • Reservations: # of desk reservations booked

  • Check-ins: # of desks checked in

  • Released Desks: # of desks that were released using the desk release feature

    • Manage desk release feature under Settings > Desk Booking

  • Trend Arrows & Percents: Compare current time period to previous time period


Tip: You can filter by location, time periods (preset or custom) as well as by feature tags & user groups (click Filters button to reveal options)

Note: If Enable Desk Release setting is toggled on (under Settings > Desk Booking), the # of reservations can exceed the number of available desks

Hotel Desk Utilization

Provides a representation of the number of desks reserved, checked in and automatically released compared to the total number available over a specified time period. Number of desks reserved counts reservations only and excludes canceled reservations.

Tip: If your chart is scaled very small → toggle Show Total Desks Available button to off

Assigned Desk Utilization

Provides a representation of the number of desks reserved and checked in, compared to the total number of assigned desks for a specified time period and location.

Heatmap

Visible once a Location and Floor are selected, visualization allows the viewer to see the most (and least) reserved desks. Utilization for a particular desk is defined as an average based on the # of reservations/days in the specified filter.

Desk Utilization by User Groups

The visualization shows desk reservations by User Groups.

Tip: On the CSV export, you will see Unique Reservations which counts the number of individuals, within a user group, that made reservations over the specified time period.

Desk Utilization by Neighborhoods

Visualization shows desk reservations by Neighborhoods.

Tip: On the CSV export, you will see Unique Reservations which counts the number of individuals, within a neighborhood, that made reservations over the specified time period.

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