How does the Brivo integration work?
The Brivo integration connects employee access with reservations in Eden.
Once the integration is set up:
Employees with a valid reservation will have their Brivo access automatically activated for the appropriate day.
When an employee uses their badge to enter the workplace, Eden will automatically check them in and record the check-in time.
Employees without a valid reservation will not have access unless they have been set as an exception.
Admins can designate specific employees as exceptions so their access remains active regardless of reservation status.
Eden and Brivo Admins can manually update a user's access status when needed.
Before you start
Before connecting Brivo to Eden, you'll need:
Brivo Integration & API Access enabled on your Brivo account.
Brivo Administrator access.
Access to both your Eden and Brivo accounts.
You'll also need to complete the Brivo API Account Access Agreement.
Once completed, validate the form with your third-party Brivo dealer and share it with your Eden point of contact. The Eden team will confirm your API access and make sure your account is ready for the integration.
Note: You must be a Brivo Administrator to complete the remaining setup steps.
Step 1: Authorize Brivo in Eden
Step 1: Authorize Brivo in Eden
Log in to Eden as an Administrator.
Navigate to Settings > Integrations.
Find Brivo and select Authorize Brivo.
You'll be redirected to Brivo to log in and authorize the connection.
Having trouble logging in? You may need to manually enter your Brivo Administrator ID and password rather than using autofill, copy/paste, or a password manager.
Finding your Brivo Administrator ID
If you don't know your Administrator ID:
Log in to Brivo as an Administrator.
Select Onair Classic from the navigation bar.
Your Administrator ID will be displayed on the Onair Classic home screen.
Step 2: Authorize Eden in Brivo
Step 2: Authorize Eden in Brivo
After logging in to Brivo, you'll be prompted to authorize Eden's access.
Select Submit to complete the authorization.
[IMAGE: Brivo authorization screen]
It may take a few minutes for the authorization to process.
Once complete, you'll be redirected back to Eden. A confirmation banner will appear letting you know that Eden Workplace has been successfully linked with Brivo.
Step 3: Connect your locations
Step 3: Connect your locations
Next, you'll need to match your Eden locations with the corresponding locations in Brivo.
In Eden, navigate to Settings > Integrations > Manage Brivo.
Find each Eden location you'd like to connect.
Select the corresponding Brivo location.
Save your changes.
Repeat this process for each location using the integration.
Step 4: Suspend users in Brivo
Step 4: Suspend users in Brivo
This is an important final configuration step.
For Eden to automatically manage access based on reservations, the default user state in Brivo should be Suspended.
For each applicable user:
Go to Brivo Users.
Select the user.
Select Suspend.
Important: Users should be suspended at the user level. This applies the status to all of the user's access methods, including physical cards and mobile access.
Once configured, Eden will automatically change the user's Brivo access from Suspended to Active when they have an eligible reservation, then manage their access based on their reservation status.
What about users who should always have access?
If certain employees should be able to access the workplace without making a reservation, they can be configured as exceptions in Eden.
This is useful for employees such as workplace administrators, facilities teams, or others who require ongoing access.
Step 5: Resync users
Step 5: Resync users
If you need to manually resync users between Eden and Brivo:
Navigate to Settings > Integrations > Manage Brivo.
Select Resync Users.
Eden will resync your users with Brivo.
Managing an individual user's Brivo access
Admins can also manage access for an individual user directly in Eden.
Navigate to: Settings > Manage Users > Select User > Access Control
From here, you can manually enable or disable the user's access control status.
You're all set!
Once your locations are connected and users are configured correctly in Brivo, Eden will automatically manage employee access based on their reservations.
Employees with eligible reservations will have their access activated automatically, and their arrival can be recorded in Eden when they use their Brivo credentials to enter the workplace.