The Metrics tab on the Ticket Board shows how many tickets were created and closed during a time period, and how tickets are spread across assignees. You can filter these metrics by user group, category, location, and items to focus on the tickets you care about.
Open Ticket Metrics
Go to Tickets > Ticket Board.
Select the board name at the top of the page (for example, HR) and choose the board you want to review.
Select the Metrics tab.
Filter ticket metrics
Select Filters. The number in brackets shows how many filters are applied, for example Filters (0).
Under any of these fields, select Select one or more and choose the options you want:
User Group
Category
Location
Items
Select Apply Filters. The metrics update to show only tickets that match your filters.
To remove all filters, select Filters, then select Clear all. To close the panel without changing anything, select Cancel.